Products & Services FAQ:
Q: How will I know when new products are in stock?
A: Sign up for email updates and follow us on Facebook and Instagram @Littleoliversoapcompany. We often post pictures and videos of upcoming soaps, and body butters. We post content on YouTube as well.
Q: Are your soap bars safe for children?
A: It would be best to consult a pediatrician or dermatologist before deciding to use any handmade soap or skincare product on children, infants, or babies. Due to their differences in epidermal PH, I personally would recommend a soap that is specifically formulated for their age group.
Q: Can you make a soap with [insert ingredient]?
A: We're open to suggestions. If you have an idea for a type of soap that you think we should add, send us a message through the contact us page.
Q: Do your products have essential oils?
A: Some do have EOs. More commonly in body butters and sugar scrubs. All of our soaps are scented with fragrance oils at the moment, but we do plan on releasing a collection of soaps with essential oils and oxide colorants in the future. If certain fragrance oils have caused any problems for you in the past then use discretion before purchasing these soaps.
Q: Do your products contain preservatives?
A: Our emulsified body butters and sugar scrubs contain a broad spectrum preserve called Germall plus at 0.5% of the total product formulation weight.
Used at the maximum recommended usage rate of 0.5% in your formulation, Liquid Germall Plus
0.3% Propylene Glycol
0.198% Diazolidinyl Urea
0.002% Iodopropynyl Butylcarbamate
Q: why do your products contain preservatives?
A: In short, because our body butters contain water as an ingredient and our sugar scrubs are used in the shower where they will come into contact with water. Where there is water there is life. Our preserve contains no toxicity at 0.5% and it prevents the growth of mold and harmful bacteria in your skincare products.
Q: Do you have a physical mail catalog of your products?
A: Not yet, right now the closest thing we have is our email newsletter, but we may offer that option in the future.
Q: Do you have samples of your products?
A: Yes. Samples will be added to the site shortly
Q: How long will a bar of your soap last
A: We use sodium lactate in our bars to increase hardness and longevity and we cure our bars for at least 6 weeks (often times more). The longevity of the soap will vary from person to person depending on several factors including, a person's body type, length and frequency of your showers, How the soap is stored when not in use, and the way that the bar is being used. Generally speaking, as long as you use a washcloth or bath sponge and store the soap in a draining soap dish between uses, a single bar of soap for a single person should last a minimum of 3 weeks, or 25-30 total showers.
Q: I wanted to buy a particular soap, but it says on the website that it is sold out. Do you have any more?
A: We make our soaps in batches and list the entire inventory for sale. If an item is marked as sold out, that means that the entire inventory for that particular soap has been purchased. However, we may make a new batch of that soap again at a later time, especially if it is one that is popular and highly requested.
Q: I, or the person that I am purchasing for is allergic to [insert ingredient here]. Can you make me a soap without that ingredient?
A: We try to be mindful of all of our customers needs and we don't want anyone to feel excluded. We understand that some people are allergic to different oils, colorants, or other ingredients. We will try to make soaps with a variety of ingredients, so that there will be something for everyone, but we don't want to tweak our recipe too much. Different oils create different properties (Lather, cleansing, moisturizing, firmness, etc.) in soap and we would like for all of the properties in the soaps that we sell to remain consistent.
Processing & Shipping FAQ:
Q: How long will it take for my item to ship?
A: It typically takes 3 business days for orders to be processed and shipped. You will be notified via email when your item is shipped.
Q: Can I return my soap for a refund? I changed my mind/no longer want the item.
A: Due to the nature of the products we sell, we can not accept returns, but if you have any problems contact us and we'll do our best to help you or issue a refund.
Q: My package was damaged in transit. My item is ruined!
A: If your item suffers damage in transit, email us right away and we will send you a new one. If a replacement is not available we can also offer store credit. Additionally, there is an option to add shipping insurance through Guardia one for just $0.98 at checkout. We highly recommend adding this to your order so that your items will be protected if lost in transit or stolen.
Q: I want to cancel/change my order. How can I do this?
A: If you've made an error in your order, such as entering the wrong address, contact information, or order quantity, there is an option to edit your order after purchase. This is a helpful feature that will give you the control to edit or cancel an order directly. Edits and cancelations can not be made once processing is completed and shipping is in progress. If the cancel/edit buttons are grayed out on your order history an confirmation screen, this means that the timeframe for edits and cancelations has closed.